News
The themes Customer Commons believes in are routinely explored in the news, written about in blogs, and available on social media.
-
Playing Poly
Read More »: Playing PolyPoly is a game. Or will be. We’re working on it. It’s a multi-player game. As are markets. Although Poly does not need to be a game about business (though it could be), the idea is to explore how markets work when customers bring abilities to…
-
The Byway has an FAQ
Read More »: The Byway has an FAQIt’s here, and it’s new. We’ll soon have an email address to which you can send questions. Stay tuned for that.
-
Byway
Read More »: BywayOn the commercial Internet today, “free market” has come to mean “your choice of captor.” And, as captors have grown, the “information highway” of 1995 has in 2021 become a collection of private lanes, each controlled by single companies. On this highway, those companies enjoy scale…
-
Byway FAQ
Read More »: Byway FAQNote: this is an early work-in-progress. And yes, we are looking for help with it. Not just criticism (though the constructive kind is good). Thanks. What is the Intention Byway? The Intention Byway—or Byway for short—is a way to move messages of intent between customers and companies,…
-
The where gets a way
Read More »: The where gets a wayTo make a short story shorter, what I said in this 2018 TED talk was that the best place to save journalism and restore trust in a fractured world was in our own communities. I also said we needed new digital tools: ones that pull us…
-
The dawn of i-commerce
Read More »: The dawn of i-commerceE-commerce is fine, as far as it goes. That is: as far as the seller-based industrial model can take it. Where it doesn’t go is to customer independence and agency. We will never get either of those as long as everything we can do in online…
-
A New Way
Read More »: A New WayUpdated 23 October 2023 The Byway is a new path for buyers and sellers to reach out and engage safely and independently, without relying on Big Tech platforms. The same path can work between people and any organization, as well as each other. From The Intention Economy (Harvard…
-
What’s a Good Customer?
Read More »: What’s a Good Customer?For awhile the subhead for our site was, It’s still a timely thing to say, since searches on Google for “good customer” are at an all-time high: The year 2004 was when Google began keeping track of search trends. It was also the year “good…
-
Beyond E-commerce
Read More »: Beyond E-commercePhil Windley explains e-commerce 1.0 in a single slide that says this: One reason this happened is that client-server, aka calf-cow (illustrated in Thinking outside the browser) has been the default format for all relationships on the Web, and cookies were required to maintain those relationships.…
-
Thinking Outside the Browser
Read More »: Thinking Outside the BrowserEven if you’re on a phone, chances are you’re reading this in a browser. Chances are also that most of what you do online is through a browser. Hell, many—maybe even most—of the apps you use on your phone use the Webkit browser engine. Meaning they’re…