Meet Our Team

Nitin Badjatia

Two-decade veteran of enterprise software, having held strategy positions at top software vendors. For his dedication in designing customer-friendly experiences, Nitin has been acknowledged as an Innovator by the Consortium for Service Innovation. He started his career as an institutional banker, where he was responsible for global risk syndication at top US Banks.

Mary Hodder

An entrepreneur, founder, usability and UX researcher, user advocate and early adopter. She founded Dabble.com in 2005 and “Wellness Mobile”, an app to self track and share one’s own wellness in 2009. Hodder has worked with large and small organizations as an information architect and interaction designer, creating algorithms, and conducting user research in the form of usability studies, needs assessments and heuristics. She is the Editor of IEEE’s 7012 standard working group developing Machine Readable Personal Privacy Terms, and was Vice President of the board of the Identity Ecosystem Working Group, funded by NIST, and ran the IDESG UX Chair.

Kari McMullen

With over three decades of experience spanning IT infrastructure, cybersecurity, and digital privacy innovation Kari serves as a Founder of the MyTerms Alliance, a Board Member at Customer Commons, and the Owner of McMullen Project Partners. Her focus is on privacy and identity solutions.

Previously, Kari spent nearly twenty years at Lockheed Martin in progressively senior IT Program Management roles, managing large-scale ITSM transformations, cloud migrations, and ServiceNow implementations. She later led IT consolidation efforts at Leidos and held positions at Indiana University’s Center for Applied Cybersecurity Research and the Ostrom Workshop. She holds a Master’s in Cybersecurity and Risk Management, is CISSP certified, and Project Management Professional trained.

Doc Searls

Is the co-author of The Cluetrain Manifesto (Basic Books, 2000, 2010), and author of The Intention Economy: When Customers Take Charge (Harvard Business Review Press, 2012). He is also a fellow of the Center for Information Technology & Society at the University of California, Santa Barbara, a visiting scholar with the Ostrom Workshop at Indiana University, and an alumnus fellow of the Berkman Klein Center for Internet & Society, where he continues to run ProjectVRM, which fosters development of tools for customer independence. He is also the Chair of the IEEE 7012 working group developing the Standard for Machine Readable Personal Privacy Terms.

Joyce Searls

A serial entrepreneur with a background in the fashion, restaurant and real estate development fields. In addition to Customer Commons, she is a visiting scholar with the Ostrom Workshop at Indiana University, a founding trustee of the Sovrin Foundation. Other involvements include Linux Journal, Project VRM, and The Searls Group, the consultancy she operates with her husband Doc.

Steven Tulsky

Principal of The Benemetrics Consulting Group, advising nonprofit organizations and emerging businesses in the areas of financial strategy, planning, and management. He enjoys lending his quantitative expertise to organizations that understand their clients and their services better than they understand their numbers. Prior to developing his consultancy, Mr. Tulsky held roles in industry including Chief Financial Officer, Director of Finance, Treasurer, and Assistant Treasurer of large, medium, and small public and private firms.