Privacy is personal. Let’s start there.

The GDPR won’t give us privacy. Nor will ePrivacy or any other regulation. We also won’t get it from the businesses those regulations are aimed at. Because privacy is personal. If it wasn’t we wouldn’t have invented clothing and shelter, or social norms for signaling to each what’s okay and what’s not okay. On the Internet we… Continue reading Privacy is personal. Let’s start there.

How customers help companies comply with the GDPR

That’s what we’re starting this Thursday (26 April) at GDPR Hack Day at MIT. The GDPR‘s “sunrise day” — when the EU can start laying fines on companies for violations of it — is May 25th. We want to be ready for that: with a cookie of our own baking that will get us past the “gauntlet… Continue reading How customers help companies comply with the GDPR

The Only Way Customers Come First

— is by proffering terms of their own. That’s what will happen when sites and services click “accept” to your terms, rather than the reverse. The role you play here is what lawyers call the first party. Sites and services that agree to your terms are second parties. As a first party, you get scale across all the sites and… Continue reading The Only Way Customers Come First

Time for THEM to agree to OUR terms

Try to guess how many times, in the course of your life in the digital world, have “agreed” to terms like these: Hundreds? Thousands? (Feels like) millions? Look at the number of login/password combinations remembered by your browser. That’ll be a fraction of the true total. Now think about what might happen if we could turn these things around.… Continue reading Time for THEM to agree to OUR terms

Giving Customers Scale

Customers need scale. Scale is leverage. A way to get lift. Big business gets scale by aggregating resources, production methods, delivery services — and, especially, customers: you, me and billions of others without whom business would not exist. Big business is heavy by nature. That’s why we use mass as an adjective for much of what big… Continue reading Giving Customers Scale

Privacy is an Inside Job

Start here: clothing and shelter are privacy technologies. We use them to create secluded spaces for ourselves. Spaces we control. Our ancestors have been wearing clothing for at least 170,000 years and building shelters for at least half a million years. So we’ve had some time to work out what privacy means. Yes, it differs among cultures and settings,… Continue reading Privacy is an Inside Job