Terms – Customer Commons

Just in case you feel safe with Twitter

January 26, 2021

Advertising, Companies, Independence, Marketing, Privacy, Publishing, Terms, Tools, VRM

Just got a press release by email from David Rosen (@firstpersonpol) of the Public Citizen press office. The headline says “Historic Grindr Fine Shows Need for FTC Enforcement Action.” The same release is also a post in the news section of the Public Citizen website. This is it: WASHINGTON, D.C. – The Norwegian Data Protection Agency today fined Grindr $11.7 million following a Jan. 2020 report that the dating app systematically violates users’ privacy. Public Citizen asked the Federal Trade Commission (FTC) and state attorneys general to investigate Grindr…

The business problems only customers can solve

May 9, 2020

Doc Searls

C2B, customertech, Intentcasting, Intention Economy, Loyaty, Markets, Me2B, NoStalking, Privacy, Publishing, Terms, Tools, ToS, VRM

Customer Commons was created because there are many business and market problems that can only be solved from the customers’ side, under the customer’s control, and at scale, with #customertech. In the absence of solutions that customers control, both customers and businesses are forced to use business-side-only solutions that limit customer power to what can be done within each business’s silo, or to await regulatory help, usually crafted by captive regulators who can’t even imagine full customer agency. Here are…

Why we’re not endorsing Contract for the Web

November 25, 2019

Doc Searls

Organizations, Privacy, Terms, Tools

The Contract for the Web is a new thing that wants people to endorse it. While there is much to like in it, what we see under Principle 5 (of 9) is a deal-breaker: Respect and protect people’s privacy and personal data to build online trust. So people are in control of their lives online, empowered with clear and meaningful choices around their data and privacy: By giving people control over their privacy and data rights, with clear and meaningful choices…

Change of Address (√)

October 11, 2018

Iain Henderson

C2B, customertech, Terms, Tools, ToS

Way back in 2006 or so, in the first Project VRM meetings, our canonical use case was ‘change of address’; that is to say, we wanted individuals to have the ability to update their address in one place and have that flow to multiple suppliers. That seemed easy enough, so we thought at the time; all that’s needed is: – a data store controlled by the individual – a user interface – an API that allowed organisations to connect We…

How customers help companies comply with the GDPR

April 22, 2018

Doc Searls

Advertising, C2B, Companies, customertech, Developments, Events, Independence, Intentcasting, Intention Economy, Privacy, Publishing, Social, Terms, VRM

That’s what we’re starting this Thursday (26 April) at GDPR Hack Day at MIT. The GDPR‘s “sunrise day” — when the EU can start laying fines on companies for violations of it — is May 25th. We want to be ready for that: with a cookie of our own baking that will get us past the “gauntlet walls” of consent requirements that are already appearing on the world’s commercial websites—especially the ad-supported ones. The reason is this: Which you can also see…

The Only Way Customers Come First

April 26, 2017

Doc Searls

Advertising, Developments, Events, Featured Post, Intentcasting, Intention Economy, Marketing, Privacy, Terms, ToS, VRM

— is by proffering terms of their own. That’s what will happen when sites and services click “accept” to your terms, rather than the reverse. The role you play here is what lawyers call the first party. Sites and services that agree to your terms are second parties. As a first party, you get scale across all the sites and services that agree to your terms: This the exact reverse of what we’ve had in mass markets ever since industry won the industrial revolution. But we can get…