Just got a press release by email from David Rosen (@firstpersonpol) of the Public Citizen press office. The headline says “Historic Grindr Fine Shows Need for FTC Enforcement Action.” The same release is also a post in the news section of the Public Citizen website. This is it: WASHINGTON, D.C. – The Norwegian Data Protection Agency today fined Grindr $11.7 million following… Continue reading Just in case you feel safe with Twitter
Category: Terms
The business problems only customers can solve
Customer Commons was created because there are many business and market problems that can only be solved from the customers’ side, under the customer’s control, and at scale, with #customertech. In the absence of solutions that customers control, both customers and businesses are forced to use business-side-only solutions that limit customer power to what can… Continue reading The business problems only customers can solve
Why we’re not endorsing Contract for the Web
The Contract for the Web is a new thing that wants people to endorse it. While there is much to like in it, what we see under Principle 5 (of 9) is a deal-breaker: Respect and protect people’s privacy and personal data to build online trust. So people are in control of their lives online, empowered… Continue reading Why we’re not endorsing Contract for the Web
Change of Address (√)
Way back in 2006 or so, in the first Project VRM meetings, our canonical use case was ‘change of address’; that is to say, we wanted individuals to have the ability to update their address in one place and have that flow to multiple suppliers. That seemed easy enough, so we thought at the time;… Continue reading Change of Address (√)
How customers help companies comply with the GDPR
That’s what we’re starting this Thursday (26 April) at GDPR Hack Day at MIT. The GDPR‘s “sunrise day” — when the EU can start laying fines on companies for violations of it — is May 25th. We want to be ready for that: with a cookie of our own baking that will get us past the “gauntlet… Continue reading How customers help companies comply with the GDPR
The Only Way Customers Come First
— is by proffering terms of their own. That’s what will happen when sites and services click “accept” to your terms, rather than the reverse. The role you play here is what lawyers call the first party. Sites and services that agree to your terms are second parties. As a first party, you get scale across all the sites and… Continue reading The Only Way Customers Come First