The business problems only customers can solve

Customer Commons was created because there are many business and market problems that can only be solved from the customers’ side, under the customer’s control, and at scale, with #customertech. In the absence of solutions that customers control, both customers and businesses are forced to use business-side-only solutions that limit customer power to what can… Continue reading The business problems only customers can solve

How customers help companies comply with the GDPR

That’s what we’re starting this Thursday (26 April) at GDPR Hack Day at MIT. The GDPR‘s “sunrise day” — when the EU can start laying fines on companies for violations of it — is May 25th. We want to be ready for that: with a cookie of our own baking that will get us past the “gauntlet… Continue reading How customers help companies comply with the GDPR

The Only Way Customers Come First

— is by proffering terms of their own. That’s what will happen when sites and services click “accept” to your terms, rather than the reverse. The role you play here is what lawyers call the first party. Sites and services that agree to your terms are second parties. As a first party, you get scale across all the sites and… Continue reading The Only Way Customers Come First

New Rules for Privacy Regulations

The Wall Street Journal has an informative conversation with Lawrence Lessig: Technology Will Create New Models for Privacy Regulation. What underlies a change toward new models are two points: the servers holding vast user databases are increasingly (and very cheaply) breached, and the value of the information in those databases is being transferred to something… Continue reading New Rules for Privacy Regulations

For personal data, use value beats sale value

There’s an argument that goes like this: Companies are making money with personal data, and They are getting this data for free. Therefore, People should be able to make money with that data too. This is not helpful framing, if we want to get full value out of our personal data. Or even to understand… Continue reading For personal data, use value beats sale value

Meet Omie: a truly personal mobile device

This is Omie: She is, literally, a clean slate. And she is your clean slate. Not Apple’s. Not Google’s. Not some phone company’s. She can be what you want her to be, do what you want her to do, run whatever apps you want her to run, and use data you alone collect and control. Being a… Continue reading Meet Omie: a truly personal mobile device

The Promise of the Personal Cloud

The term “personal cloud” is only about a year old and has a wildly disparate set of meanings.  For some, services such as Facebook, Dropbox, and SugarSynch are personal clouds.  For others the gold standard is iCloud, which stores data and media and manages your apps from all your devices – as long as they… Continue reading The Promise of the Personal Cloud

How C2B becomes more like B2B

Ray Collins in Buyer Insights asks, How Long Before Consumers Start Buying Like Corporations? He sees “B2C markets going the way of B2B markets with a dramatic shift in power from seller to buyer.” In business-speak, B2B is business-to-business, and C2B is consumer- (or customer-) to-business. Or vice versa, as used above. The context here is… Continue reading How C2B becomes more like B2B