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Category: Research

  • Customers as a Third Force

    Almost all arguments in economics are advanced by two almost opposed positions, each walled into the castles of their ideologies, both insisting that their side has the solutions and the other side causes the problems—while meanwhile between the two flows a river of customers who, if they could be heard, and could participate with more…

  • New Rules for Privacy Regulations

    The Wall Street Journal has an informative conversation with Lawrence Lessig: Technology Will Create New Models for Privacy Regulation. What underlies a change toward new models are two points: the servers holding vast user databases are increasingly (and very cheaply) breached, and the value of the information in those databases is being transferred to something…

  • Volvo’s In-Car Delivery Service

    In Volvo launches in-car package delivery service in Gothenburg, Volvo’s new service “lets you have your Christmas shopping delivered directly to your car.” Intriguing idea that saves on parking hassles like those people who are waiting/idling around the favored spots. With just days to go before Black Friday and Cyber Monday – the busiest online…

  • Customer Commons Research: 92% of People Engage in Some Strategy to Hide Personal Data

    We launched our first research paper today:  Lying and Hiding in the Name of Privacy (PDF here) by Mary Hodder and Elizabeth Churchill. Our data supporting the paper is here:  Addendum Q&A and shortly we’ll upload a .xls of the data for those who want to do a deep dive into the results. We all know that…

  • ADDENDUM: Questions and Answers to our survey paper: Lying and Hiding in the Name of Privacy

    These survey questions and answers were the basis for our paper:  Lying and Hiding in the Name of Privacy or download the PDF here — the PDF has the full Q&A. We’ll also post shortly the original .xls file if you are interested in looking at the raw data. This data and survey is licensed under Creative Commons by-nc-nd…

  • Lying and Hiding in the Name of Privacy

    Authors: Mary Hodder and Elizabeth Churchill Creative Commons licenced: by-nc-nd ©Customer Commons, 2013 Contact: Mary Hodder, hodder@gmail.com Abstract A large percentage of individuals employ artful dodges to avoid giving out requested personal information online when they believe at least some of that information is not required. These dodges include hiding personal details, intentionally submitting incorrect…