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Category: Events

  • Customer Commons Research: 92% of People Engage in Some Strategy to Hide Personal Data

    We launched our first research paper today:  Lying and Hiding in the Name of Privacy (PDF here) by Mary Hodder and Elizabeth Churchill. Our data supporting the paper is here:  Addendum Q&A and shortly we’ll upload a .xls of the data for those who want to do a deep dive into the results. We all know that…

  • Lying and Hiding in the Name of Privacy

    Authors: Mary Hodder and Elizabeth Churchill Creative Commons licenced: by-nc-nd ©Customer Commons, 2013 Contact: Mary Hodder, hodder@gmail.com Abstract A large percentage of individuals employ artful dodges to avoid giving out requested personal information online when they believe at least some of that information is not required. These dodges include hiding personal details, intentionally submitting incorrect…

  • Join Customer Commons at our Salon on Personal Data and Identity — Ignite Style

    Please come to the Customer Commons Salon, Monday, October 22  6-9pm !! WHERE:   Singularity U at Moffett Field / NASA in Mountain View WHAT:   Ignite sessions from 7-8pm on Personal Data and Identity projects AGENDA:  Dinner: 6-7pm 7-8pm: Ignite talks including: Doc Searls on VRM, Jennifer Cobb on Customer Commons, Ben Adida on…

  • Let’s help NBC prep for the 2014 Winter Olympics

    The 2012 Summer Olympics are almost over, but not the challenge of a world where more and more customers are looking to watch coverage — especially of the live kind — on devices other than TVs, and through connections other than cable and satellite. This has proved hard for many cable and satellite TV customers…

  • Privacy is personal

    In the physical world, we govern privacy with clothes and walls, buttons, zippers, windows and doors. (See Clothing as a privacy system.) We also see privacy as a thing that can be possessed. That’s the framing for statements like, “Give me some privacy, and “Don’t take away my privacy.” On another hand (there can be…