// things to think about

Archive for October, 2012

Join Customer Commons at our Salon on Personal Data and Identity — Ignite Style

By ⋅ October 18, 2012 ⋅ Post a comment

Please come to the Customer Commons Salon, Monday, October 22  6-9pm !! WHERE:   Singularity U at Moffett Field / NASA in Mountain View WHAT:   Ignite sessions from 7-8pm on Personal Data and Identity projects AGENDA:  Dinner: 6-7pm 7-8pm: Ignite talks including: Doc Searls on VRM, Jennifer Cobb on Customer Commons, Ben Adida on [...]

Cataracts for Customers

By ⋅ October 14, 2012 ⋅ Post a comment

Let’s say you have an iPhone, and your carrier is AT&T.* That puts you deep inside what Scott Adams (of Dilbert fame) calls a confusopoly (and illustrates here). His text explanation: A confusopoly is a situation in which companies pretend to compete on price, service, and features but in fact they are just trying to confuse customers [...]

—

Support Customer Commons

Join Customer Commons

Concerned about the imbalance of power between customers and brands? Interested in staying informed about the important issues around customer independence? Are you building tools or services that empower customers? Click here to join Customer Commons now (it's free).

Suggest an article

Have an idea for an article or post that should be featured on Customer Commons? Want to see some of your thoughts featured here? Click here and let us know!