Welcome to Customer Commons

How customers deal with good companies.

Learn More

About Us

Customer Commons is a California-based 501(c)(3) nonprofit whose purpose is to give the world’s customers full power when dealing with business. It was founded by ProjectVRM, which is led by Doc Searls and hosted by Harvard’s Berkman Klein Center for Internet and Society.

Our near-term work is on creating terms by which individuals control how their information is used by businesses, websites and apps. Agreeing to these terms will bring interests of customers and businesses into alignment—and also help lead businesses toward compliance with the GDPR and ePrivacy regulations in the European Union—regulations which affect businesses everywhere in the world. Our goal in this work is to do for personal agreements with businesses what Creative Commons (on which we are modeled) does for personal licensing of artistic work.

Our long term work is toward becoming a worldwide association representing all the world’s customers. That means we expect to have billions of members and maximum clout with businesses and regulators everywhere—for the good of all. Because what’s good for people should also be good for the institutions that serve them.

Keep up with our work on our blog and through @CustomerCommons on Twitter.

From The Blog