Author: Machi
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Customer Commons Loyalty
All of today’s loyalty programs are coercive, and meant to hold customers captive. Genuine loyalty goes the other way. It’s what a customer feels about the companies she deals with. We have many examples of genuine loyalty in the offline world. You have it with your favorite bookstore, coffee shop, and every other place they…
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My Terms — work by Customer Commons and CISWG
My Terms: a joint project between Customer Commons and CISWG / Kantara User Submitted Terms working group (*Consent and Information Sharing Working Group) Terms are meant to give individuals power in the business world. The first of these is a set of terms for individuals to control how they would like their information is used…
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Web Pals
It’s time to draw the line on surveillance. Today nearly every commercial website infects our browsers with tracking files that report our activities back to parties we may not know or trust. So we’re providing a way to draw that line: Web Pal — a browser extension that blocks tracking and advertising*, eliminating the browser…
