Nitin Badjatia is a two-decade veteran of enterprise software, having held strategy positions at top software vendors. For his dedication in designing customer-friendly experiences, Nitin has been acknowledged as an Innovator by the Consortium for Service Innovation. He started his career as an institutional banker, where he was responsible for global risk syndication at top US Banks.
Iain Henderson is Founder of The Customer’s Voice, a builder of personal data and VRM-style services for individuals. Henderson is a veteran CRM practitioner and customer data specialist who has long advocated the need to build personal data services that work for individuals in order to complement the tools available to organizations.
Mary Hodder is an entrepreneur, founder, usability and UX researcher, user advocate and early adopter. She founded Dabble.com in 2005 and a mobile app called “wellness mobile” to self track and share one’s own wellness in 2009. Hodder has worked with large and small organizations as an information architect and interaction designer, creating algorithms, and conducting user research in the form of usability studies, needs assessments and heuristics. She sits as Vice President on another non-profit board, the Identity Ecosystem Working Group, funded by NIST, and is the IDESG UX Chair.
Doc Searls is co-author of The Cluetrain Manifesto (Basic Books, 2000, 2010), and author of The Intention Economy: When Customers Take Charge (Harvard Business Review Press, 2012). He is a fellow of the Center for Information Technology & Society at the University of California, Santa Barbara, and an alumnus fellow of the Berkman Klein Center for Internet & Society, where he continues to run ProjectVRM, which fosters development of tools for customer independence.
Steven Tulsky is Principal of The Benemetrics Consulting Group, advising nonprofit organizations and emerging businesses in the areas of financial strategy, planning, and management. He enjoys lending his quantitative expertise to organizations that understand their clients and their services better than they understand their numbers. Prior to developing his consultancy, Mr. Tulsky held roles in industry including Chief Financial Officer, Director of Finance, Treasurer, and Assistant Treasurer of large, medium, and small public and private firms.
Joyce Searls is a serial entrepreneur with a background in the fashion, restaurant and real estate development fields. In addition to Customer Commons, she is a trustee of the Sovrin Foundationand among other management and board roles. Those include Linux Journal and Project VRM. She also manages The Searls Group, the consultancy she operates with her husband Doc.